Car: Maximum weight of up to 150 pounds; maximum dimensions: 21L x 21W x 16H inches.
Mini Van: Maximum weight of up to 350 pounds; maximum dimensions: 80L x 36W x 36H inches.
Cargo Van: Maximum weight of up to 1,000 pounds; maximum dimensions: 100L x 50W x 45H inches.
RoadLogics reserves the right to decline delivery orders that exceed these specifications. Additionally, all delivery items must comply with local, provincial, federal, or international laws. RoadLogics will not transport illegal items, dangerous goods, hazardous materials, firearms, live animals, or any other prohibited materials. If deemed necessary, RoadLogics reserves the right to contact the appropriate authorities regarding questionable packages.
Clients must be 18 years of age or older to create a valid delivery order. All orders must adhere to the guidelines outlined on the RoadLogics website or through prior agreed arrangements made directly with RoadLogics.
No shipment will be initiated without prior confirmation from RoadLogics via notification in the order form or a mutually recognized means of confirmation. RoadLogics is not liable for unconfirmed deliveries, financially or otherwise.
CRoadLogics does not provide temperature-controlled services. Items requiring heat or cold protection will be transported at the shipper’s risk, and RoadLogics accepts no liability for damages caused by exposure to extreme temperatures.
It is the client’s responsibility to ensure products are properly packaged for transport. RoadLogics does not accept liability for damages caused by insufficient or poor packaging. RoadLogics reserves the right to refuse delivery of improperly packaged items and is not obligated to meet delivery timelines for such packages. Refunds will not be provided in these instances.
RoadLogics reserves the right to inspect any package to verify compliance with these terms. Inspections may include opening packages to confirm their contents.
RoadLogics may cancel orders at any time. In such cases, RoadLogics will issue a refund to the client. If a client cancels an order after a driver has been dispatched or while the delivery is in progress, the client will remain responsible for payment of the order. Any subsequent re-delivery requests will require a new order and payment.
In cases of multi-piece shipments, all items will be billed as a single shipment. Shipment details will be visible on the order form and accessible via the client’s dashboard on the RoadLogics platform.
Drivers will wait a maximum of 10 minutes at pickup or delivery locations unless otherwise agreed in advance. RoadLogics will attempt to contact the client or delivery destination. If no contact is made, additional charges may apply.
Optional insurance coverage is available for all deliveries. For more information, please contact your RoadLogics account manager.
Clients must provide accurate delivery details. RoadLogics is not liable for delays or additional costs arising from incorrect or incomplete information provided by the client.
RoadLogics may redirect deliveries at its discretion, subject to additional fees. Requests to redirect deliveries must be made prior to driver dispatch, and RoadLogics reserves the right to refuse any redirection request.
If a delivery cannot be completed, RoadLogics will notify the client regarding the circumstances. If the failure is due to the client’s actions, additional fees will apply for re-delivery. If the failure is deemed the fault of RoadLogics, re-delivery will be attempted at no cost.
For safety and transparency, RoadLogics provides clients with the name and photograph of the assigned driver via email prior to delivery.
RoadLogics drivers are not responsible for additional manpower or equipment needed to load or unload packages. Clients are required to ensure the necessary resources are available at the pickup or delivery location.
Refunds for delivery failures are assessed on a case-by-case basis. Factors influencing refunds may include order processing errors, client unavailability, extreme weather, or other unforeseen circumstances outlined in these terms.
The method of payment must be agreed upon prior to driver dispatch. Any alternative payment arrangements must be confirmed with RoadLogics in advance.
RoadLogics guarantees on-time delivery, barring circumstances beyond its control (e.g., severe weather or natural disasters). If RoadLogics fails to meet its delivery standards, a credit may be applied to the client’s next order, provided all other terms have been met.
For important documents, it is the client’s responsibility to retain a copy or scan before shipment. Liability for each package is limited to $100 unless additional insurance is purchased. Claims can be made by completing the appropriate forms available during the order process.
Have questions or need more information about our services? The RoadLogics team is here to help.
Simply fill out the contact form below, and we’ll get back to you promptly. At RoadLogics, we’re committed to providing the support you need, whether you’re a business partner, a prospective driver, or a valued customer
